Key information
Location:
Nationwide Opportunities
Duration:
12 months + 12 weeks for EPA (End Point Assessment)
Qualification:
Level 2 Supply Chain Warehouse
Entry Requirements:
GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
Job role
Fuelling Performance: Ford Parts Advisor Apprenticeship
At Ford, every component matters. The Parts Advisor is the critical link in ensuring our vehicles, and our customers, stay on the road. You’ll be at the heart of our operations, providing unparalleled service and delivering the right parts with precision and efficiency within our cutting-edge Parts Department. This role is about mastering the inventory that keeps Ford performance optimised.
This apprenticeship programme is engineered for individuals who thrive on connection, possess a meticulous eye for detail, and are driven to understand the intricate world of vehicle components, maintenance, and repair. We’re seeking ambitious talent keen to develop a long-term, impactful career with a global automotive leader.
As a Ford Parts Advisor, you will:
- Optimise Inventory: Master the art of stock management, ensuring the right Ford-approved parts are available precisely when needed.
- Component Expertise: Develop in-depth knowledge of vehicle parts, their function, and their critical role in performance and safety.
- Precision Sourcing: Efficiently identify and source specific components for maintenance and repair, supporting our service technicians and ensuring swift vehicle turnaround.
- Customer-Centric Solutions: Provide clear, expert advice to customers, guiding them to the correct parts and accessories for their Ford vehicles.
- Operational Excellence: Contribute to the seamless operation of the Parts Department, upholding Ford’s high standards for accuracy and speed.
We’re looking for candidates with the drive and dedication to become true experts in their field. If you’re ready to take ownership of your development, contribute to the seamless operation of a world-class automotive brand, and Go Further with Ford, then this is your opportunity to build a robust career.
The duties of a Parts Customer Advisor may include:
- Advising customers on how to solve a problem with their vehicle
- Taking orders from customers both face to face and over the phone
- Maintaining an ordered stock room and finding parts from stock
- Raising invoices for parts sold
- Liaising with other members of staff
- Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work
We are looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer.
Future prospects
There are lots of opportunities to develop your career; from short to long term. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification that’s recognised across the Motor Industry.
This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles.
Applications open all year round…
Learn more
A typical working week could be 40 hours Monday to Friday 8.30am – 5.30pm, however each of our Ford Dealers will have different requirements.
All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to ‘off-the-job’ training. We’ll support you to understand the working hours during the recruitment process.
All of our opportunities receive a really good response and so we’re looking for you to demonstrate why you stand out from the crowd. We’re not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process.
We commit to supporting the development of our Apprentice’s technical, employability and broader personal development skills, to ensure they can progress and develop their career. That is why when it comes to selecting the right people to become apprentices, it’s as much about attitude as it is about vocational and academic success. Therefore in addition to the entry qualifications we require from you, we’ll also look for you to demonstrate the following key behaviours. From problem-solving abilities to an enthusiasm for our industry, these are all attributes that will be vital in your new role and they will be assessed throughout the application process.
- Willingness to learn
- Team working / working with others
- Motivation for the role / automotive and engineering interest
- Personal responsibility and career ownership
- Problem solving
Age: 16+
Prior Attainment: GCSE (or equivalent) grade A*-C or 9-4 in Maths and English. Predicted grades are accepted, provided the final results meet the required standards.
In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
‘Equivalent’ grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
Your application will be assessed by the Recruitment Team against the entry requirements specified for the role.
Once you’ve applied, you should receive an update via email within 5 working days outlining the next steps. If you haven’t heard from us after this time, it’s likely that your application has not been successful on this occasion.
If you are successful in your application you will be invited to participate in a short telephone interview. From then, candidates will be shortlisted, and your application will be progressed to the next stage of the recruitment process.
Finally, candidates are invited to meet with their local Ford Dealer in the form of a face-to-face interview. This may extend to a second interview and in some cases a working trial.
If you’re unsure or would like to follow up, feel free to contact us at apprenticeships@calexuk.com
We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and apprenticeship journey.
Our Ford Retailers dictate the remuneration that our learners receive. All Dealers are required to pay National Apprenticeship Wage or National Minimum Wage dependant on length of apprenticeship / age.
More information about the minimum wage for apprentices can be found on the Government website at:
https://www.gov.uk/national-minimum-wage-rates
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship.
For more information about the opportunity or to discuss your application, please contact the Recruitment Team on apprenticeships@calexuk.com.